Privacy Policy

Draft - pending review. This policy is being finalised. For any question about your data in the meantime, contact us on WhatsApp or by email.

This policy explains how Elite Formula Physio & Training ([COMPANY DETAILS]) collects, uses and protects your personal data when you use this website and the EFPT app. We are the data controller.

The data we hold

Account details (name, email, phone); the health and training information you share so we can assess and programme for you (your history, symptoms, pain scores, readiness and check-in answers, logged sets, goals and measurements); and payment records. Special category (health) data is only ever written once you have given explicit consent in the app - it is recorded against a consent record and an audit log.

Where it is stored

Your data is stored in our database hosted by Supabase in the European Union (West EU, Ireland). The site and app run on Vercel. We use Stripe for payments, Resend for transactional email, and web push for the reminders you choose to turn on. WhatsApp is used only when you message us. Each of these processes data on our behalf under their own terms.

Why we use it

To provide the service you have asked for - assessment, programming, rehabilitation and review - and to keep clinical records. We rely on your consent for processing health data, and on contract and legitimate interest for account and service operation. We never sell your data, and we never use it to advise on medication or compounds.

Your rights

You can ask for a copy of your data, ask us to correct or delete it, or withdraw consent at any time (which stops further health-data processing). To exercise any right, contact [COMPANY DETAILS]. You can also complain to the Information Commissioner's Office (ICO).

Retention

Clinical records are kept for the period required by professional and legal obligations; other data is kept only as long as needed to provide the service. Our audit log is append-only and is retained as a record of clinical and consent actions.